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Allstar Kia of San Bernardino


735 Showcase Dr N, San Bernardino, CA 92408 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest Dealer
Written by team542 on 02/09/2014
updated 06/04/2025

*************DO NOT GO TO THIS DEALER************* I am very displeased with the service I have received from this place. I have bought new vehicles before from GMC, Honda, and Nissan and never have I had a problem. My brother got a lease from this place and I decided to give it a try. The first time I went the sales personnel gave me a quote, which, we agreed on. I signed the contract and thought everything was done. Unfortunately, This was just the beginning. Two weeks after one of the finance people called me and said they wanted me to go back to sign some paperwork. Well I got there and he said I needed to give more money down. Now, based on their contract they had ten days to let me know of any changes, otherwise, the contract was final. I advised them of their contract and they moved me to the finance manager who tried to intimidate me by telling me he could give me my trade in and check for down payment back if I could not come up with more down. I advised him to get my car and I was going to leave theirs, the finance manager left and within ten minutes came back and said he would waive the extra money I needed to give down but my payment would go up 20 dollars. He also said they were going to remove the extended warranty I had gotten. Well I know they could not do this because the contract had been over 10 days and by this time it was final. However, I agreed to the 20 dollars more and the removal of the extended warranty as I figured it was not much and wanted to work with them. Thereby, signing the other contract. They were in a hurry for me to give them their original contract back as they knew they were acting ILLEGALLY. A week after I got a call from the lender who went over all the terms of the contract, the lender advised me that I was getting a 2500 rebate and question why if original contract said the rebate was for 3000. I was never informed of this change, the dealer acted in back faith and changed the rebate to 2500 instead of 3000. As some of the people have said they never get back to you. I have contacted the dealer several times and have left messages, however, no one has gotten back to me yet. I am going to call and report this dealer for acting in bad faith and misleading the customers. Mijo in finance is very incompetent and does not know how to solve any problems. *****AS I SAID BEFORE SAVE YOURSELF A HEADACHE AND DO NOT GO TO THIS DEALER.***

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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allstarkiasb on 02/11/2014
Dealer Response
I apologize that your recent purchase with us has been so frustrating. Our number one goal is making sure our customers are happy and comfortable with their purchase, and I am sorry we missed the mark with you. I assure you that is not how we intend to do business. I would appreciate the opportunity to speak with you, so we can begin to work toward a resolution. Please feel free to contact me at your earliest convenience. Respectfully, Daisy Arenas - BDC Manager - darenas@allstarkia.net
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