Fritts Ford
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Fritts Ford Service Center
Written by 12/31/2016
on2013 Ford Focus needed standard 60k service, and when brought in at scheduled appointment time, (customer waiting in lobby,) I had asked that the air fitration system be cleaned also, as there were strange smells when using them. The added cost was expected, But three plus hours later, I was informed of oil in the pan, along with 2 other minor issues. Service rep brought the technician in to tell me of these issues being covered under warranty, but because it was December, they asked that I bring it back 2nd week in January, due to lower funds in this center's fiscal allowance. Meanwhile, I have been driving, constantly checking parking places for spots. Not good!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No