Mercedes-Benz of Pleasanton

I bought a preowned E350 coupe from this dealership a couple month ago and not to mention, it was my worst experience ever from the moment you walk in, to until you close the deal. To start with, while we were reviewing their inventory, their Internet Sales associate David Castro seems least interested in entertaining us going through the cars and even mentions that I may not be able to buy it.. like Really ?? Who are you to define that ? To add further, somehow we managed to close the deal and agreed to return with the payment cheque (from my bank, as I had a pre-approved loan and did not wish to go with MB Finance), David talked us into putting up a petty downpayment to block the car. We returned two days later to take the delivery and was informed that as part of Memorial Day deals, Mercedes is offering a 2- year free prepaid maintenance program on CPO E-class vehicles. And although we should have been entitled for the offer, David devoid us the offer because he had reported our Sale on 30th of last month (just to raise his Sales Bonus for previous month). What a crap !! We reached out to his Manager informing him of the situation and he promised us to get the offer added to our purchase from the backend and requested to us go forward with the purchase. To our surprise, this wasn't accomplished either. By far, the worst experience even while spending nearly $48k on a car. Have been suggesting my family and friends to not visit this dealership even if they try to lure you with 100 lucrative specials.