Mercedes-Benz of Pleasanton

I closed the deal with a senior sales person Mostafa yesterday by buying 2018 pre owned car but there was little disappointment that after spending more than 4 hours of formalities I may have to go back again in this busy life schedule. Mostafa was great sales person to close the deal but 1) Mostafa promised detail car wash before we take the car home, but that did not happen may be because they were short of staff due to black Friday and ppl wanted to go early home. Mats and car seats were cleaned but I found dust on dash board and other places. I will also have to clean the wooden display dashboard. 2) Mostafa or their delivery crew did not have enough time to check certain things in the car before delivery. For example they did not fix the navigation system. It says "No memory card containing Navigation software inserted". I think this needs attention for all cars before delivery. 3) Something in their system was not updated about the car. So when we wanted to add extended warranty we could not add in the system. I paid for it but will have to go back again for that to sign paper work and take my warranty papers. Finance person Mr. Patel was really helpful and nice. We stay in Fremont and in this busy World I am not happy to spare one more day by going there:) My two cents here. Rajul Sheth