Honda of Pasadena

i live in mission Viejo I was looking for a Acura TL and I found a white one at their dealer I had already been pre approved with a $30,000 from capital on auto navigator. I drove about one hour to get this car. I requested that they not run my credit report. I had clear conscience instructions from capital one on how this dealer was to proceed on my loan application so that my credit score would not be affected. These [non-permissible content removed] did the opposite they ran my credit report 3 times lowering my credit score to 680. After they ran my credit report John the sales guy said that the finance [non-permissible content removed] said I was only being approved for a $18,000 loan with capital one only and that I needed to give a bigger down payment. The car was $20,000. I was asked if I wanted gap insurance and explained by john the sales man gap insurance was an insurance should my car sensors go out I can take to any Acura dealer I said say yes I want it . But I was not told it this gap insurance would be added to my car loan. Long story short finance guy didn't explain nothing what was being added. Finance guy added a car service agreement without my consent into my loan without asking me. The whole time I thought it was the gap insurance until I sat down and read my contract . I was pist. I then called and talked to finance and told them I wanted the gap & car service contract canceled & I questioned why was the gap and car service agreement included in my loan ? I got nothing but the run around from him & he dared to say well u signed the contract. He said he would mail me the forms. This finance [non-permissible content removed] never mailed me anything. All my paperwork states capital one is my lien holder. Well this finance troll actually went ahead and got another bank to be my lien holder I never received a letter stating that this had happened. For a whole month my insurance company had capital one as my lien holder & no one bother informing that the first contract fell through. Unscrupulous finance guy sold me the car service contract knowing I lived more than 100 miles away from their dealer. The car Service agreement states cleay I must bring my car to Honda Of Pasadena for all my car service. He knew I lived 100 miles but he didn't care he added it anyways. After a month paint started lifting up my leather seats & I was told by a leather retailer that my leather seats had been dyed to cover flaws. I noticed a chip in my paint that suddenly appeared and it appeared to be painted with white and waxed. My windshield had tiny little holes in the windshield and a I suddenly notice a tiny little crack that was not noticeable unless I were in a certain angle in the car. My car has nutlocks and I called John right away and asked for the key he said it was in the trunk or glove compartment it was not their. Called again to let him know it wasn't their & I was told by gabby the one answer the phone no John works their anymore. I canceledbthe gap insurance and car service agreement now I don't get $3,000 back even though I have them $4,300 as a down payment. Now they say they the lien holder will be given that money even though I didn't borrow that money from the lien holder and of course I believe their will be a penalty for paying off my loan sooner, thanks a lot & $600 of the down payment I charged my credit card.& now I have to charge my credit card again to buy a Acura care warranty because I'm afraid something can happen to my car luckily I still have 1,000 before the Acura manufacturer warranty expires so I can buy the warranty backed up my Honda of America. Lastly I ended up getting a flat on the freeway & Acura roadside assistance sent a tow truck to tow my car to the nearest Acura dealer cause what do u know these [non-permissible content removed] didn't include the nutlog key . I had to buy the nutlock key for $30 and a new tire from the Acura dealer bringing me a bill for almost $200. I also had to replace my windshield and I got another bill for $160 and lastly I was not informed that my car only had one key untill I had already signed the contract . To my luck I lost my keys in the store and someone toke them & I had to call a lock smith to come make me anther transponder key and slapped me with another bill for $220.000. I'm not happy with this dealer at all they are deceitful and unscrupulous. I have since complained to customer relations emailed her the receipts for all the extra charges.my issues have not been resolved.