Envision Ford of Oxnard

Horrid. Johnny Lumez is the scummiest service advisor I have ever dealt with in my life. Came in specifically to check on recalls and get a quote on a part, hands me a piece of paper and states: "This is authorization for us to take a look at your vehicle and we'll call you before we do anything." I then call over 5 hours later to check in and he quotes me with these ridiculous estimates and that he'll let me know when they're done "putting my car back together." When I asked for elaboration he said "Well it's $225 to check this, another $225 to check that..." Lone and behold, the "authorization slip" he had me initial was actually a receipt. Not once did he mention a cost or even hint at a dollar amount when I handed over the car. After I confronted him with this, he pulled out every narrsasistic manipulation tactic possible: gas light, put words in my mouth, shift blame, and play the victim. When I realized I had to start using my own verbal deescalation tactics on him, I asked to speak to a supervisor and instead of just transferring me he tried to defend himself like he got caught cheating. At least he gave me the name of his supervisor, Jose, before I had to hang up and call back. When I called back, Jose was extremely level with me and we were able to come to an agreement on a charge amount. Though I still disagreed, I did felt pity for the time the technicians actually spent looking at my car. When I came to pick it up though, I learned that basically nothing was done: they told me everything I already knew because I already paid my mechanic to diagnose it and they refused to fix the recall because they couldn't replicate the issue.....though a neighboring Ford service center already replicated the issue and sent in the request to Ford for the parts before going out of business. This place told me they had nothing to do with that other Ford service center...though that service center still has a sign outfront that says "Visit us at our new location: Envision Ford of Oxnard." The best part is that after taking my car back to my mechanic for a free full inspection the following morning, to make sure Ford didn't sabatoge my car, the service advisors told the owner and the owner came out to speak with me and said, "I'm really sorry we forwarded you to them. Let's do this: I'll discount you the amount they charged on your next service and myself along with all my other business partners will blacklist that location. Sounds good?" Sounds fantastic: that's REAL customer service! I see now why Johnny Lumez was so bitter with having over "37 years" experience: he ain't going anywhere in life. 30+ years experience and you're not even in a leadership role? What a joke.