Coliseum Lexus of Oakland

Failed to meet expectations! As a car buyer trading in a 2009 MB E350 and a former Lexus owner (from another state)...the entire transaction failed to meet my expectations due to lack of leadership and accountability at this dealership. The sales transaction was no issue...it was the trade-in and finance areas which were a failure. I ordered my Lexus NX and traded in my Mercedes the same day. I was advised a check would be sent to me in 3 business days. Well it did not happen. I went back the following weekend to change the color of the vehicle. Found out my car was already "sold" and I still had no check for my car.. I handed them title the week before. They told me "the business office is backed up"...and where is this my problem? Fast forward...29 days later...the NX arrived and I picked it up and then I was handed the check...dated 23 days after the title was handed over... I asked for compensation for this mishap...NO ONE took ownership of the issue...painfully they gave me mud guards and winter floor mats... The finance office was a joke...no customer service or accountability to the situation. Not once "we messed up"...just our business office was backed up. Unreal...And this is Lexus dealer?.. Mercedes would have not done this at all! They say they are a Lexus Dealer ...not sure... After one month no one called me to check up or see if I needed help or see how the overall delivery process took place... Since no one from the dealership took any leadership I took the matter to Lexus Corporate to the office of Jeff Bracken to for resolution. I provided them with a 3 page letter will all the issues and examples of how bad they handled the situation from a customer service point of view. Lexus Corporate had the vehicle re-delivered at Lexus of Marin and provided me with an extended warranty, XM Service and other items good willed for the length of the lease. Lexus of Oakland did NOTHING. So sad...it took the fun / pleasure of buying a new car to painful situation. I will never coming back to this dealer again...Look at other options when buying a Lexus... Lexus prides themselves on "We're equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world--not just with the people who buy our vehicles, but the people in the communities around us." ...From their corporate website... I had an "exceptional failure" with this dealership...due to lack of accountability...