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Coliseum Lexus of Oakland


7273 Oakport St, Oakland, CA 94621 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Customer Service Ever
Written by Lexusshopper14 on 07/27/2014

I found a car I was very interested in and emailed the internet manager at the dealership about it. I live far away, so email was my best method of trying to find out details about the car and whether the price was firm or negotiable. It was during this process that my contact flat out lied to me twice to get me to drive to the dealership. He was rude, dishonest, and had no respect for me or my time. When I tried to clarify the truth of the matter in email, he was sarcastic and lied even further. I am a very successful business woman who is acustom to communicating with difficult clients daily, and I have never been treated so poorly or had someone be so blatantly dishonest. I was ready to buy a car this weekend, but because of this experience, this dealership will NOT be getting my business. Beware- they will lie, cheat, and steal their way into your checkbook - I don't even trust what they are saying about the quality of their cars now.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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