Coliseum Lexus of Oakland

Coliseum Lexus of Oakland on 04/03/2024

I'm sorry you were disappointed with us. We were disappointed as well when you visited. If you recall there were several discussions with your sales associate, Temo. The first when you called that lasted for almost 8 minutes. Temo offered to save you time and check with Hamid the manager on duty to see if a better price could be offered from the advertised price. At the time the price was the lowest ES in its class listed online within 500 miles. Nonetheless, we agreed to discount the vehicle over $900 and sell for $33000 plus fees. Temo during his follow up also sent you a detailed price breakdown reflecting documentation, tax, and license. This price with fees reflected the price you verified when you visited the store. Apparently, somewhere in the discussion, Temo texted incorrectly after you requested additional discounts in excess of $4000 and inferred out the door for $33000. This was never verified by management and no subsequent documents were sent to you reflecting the price requested by you. When you arrived at the store you and your family met with Hamid our manager who was deeply apologetic for the misunderstanding. We also offered to fill your current vehicle with gas and additional discount from the verified price sent. Unfortunately, we could not come to an agreement and as you threatened to discredit us with negative reviews online we continued to offer concessions and our services. Later you attempted to contact us and purchase the vehicle again at a price outside of market conditions, when unsuccessful you proceeded to post reviews on several websites. Our team is very straight forward and our online pricing is very competitive. I would invite anyone to call, email, or visit Coliseum Lexus of Oakland. My management staff as well as myself is happy to provide transparent pricing to anyone prior to visiting the dealership.