MINI of Monrovia

Requested spare key along with purchase of used vehicle. Numerous excuses; will contact previous owner, previous owner out of country, will order a key. After numerous visits, got key, electronically did not unlock or open door. "Needs to be programmed". Due to time difference between Ca and Europe, was told to leave car overnight. No loaner. Talked with so-called "customer care rep". Sales said it's a Parts problem, Parts said it's a Service problem. Service said it was not their problem. Not permitted to talk with owner of dealership. Sat in sales area and cried. Left again in tears. Wrong key sent from distributor, couldn't program it. Arrived with camping gear, going to stay at dealership until I got my key. Saying phrases like, "Recission of contract, Report dealership to DVM, shutdown while investigate". This time got loaner car, overnight programming of key, All of this took 15 months, eight roundtrips to dealer at 60 miles = 480 miles. Indescribable levels of frustration.