MINI of Monrovia
Dealership Sales Review
What a JOKE. I walked into the dealership in hopes of purchasing my MINI. I was ready...more than ready. I knew exactly what I wanted, what interest rate I wanted, and what I could pay. I was greeted by a very friendly salesman named Leon who was kind enough to sit down with me, discuss the cars they had available, and give me a test drive. Wow! Everything seemed to be going perfect..until it came to the trade in of my car. They appraised my car for a whopping $3000. Yes, this was shockingly low...but that wasn't the main problem. They tried accusing that the hood of my car had been replaced. Absolutely FALSE. My temper went through the roof and I asked for them to prove it. Did I get proof? No. What I go was a stereotypical sales manager coming in to "explain" how they could lower my interest rate and give me a longer loan. He spoke to me as if I didn't know math. Being a young female, I was completely talked down to. Then he made a big deal out of saying he could give me $200 off of the car. How laughable! Little did he know that they were dealing with an assertive woman who was not about to get screwed. All they could do is back pedal when I asked them why they were appraising my car so low and why they are saying my hood was replaced. After enough stress and frustration, I took my business to Universal City MINI. Go there. The cars are marked up with extra amenities...but the service is worth it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No