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Porsche Irvine


14500 Scientific Way, Irvine, CA 92618 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (3)
Service Rating
Recommend:
Yes (37) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Service and Irvine Porsche
Written by Terri L on 07/24/2024

I scheduled a 30K service with a loaner car. I sat down with the agent and was given the estimate for the service. The cost was unbelievably high, so I decided to forgo the service and take it to my own mechanic. I was told that if I had work done somewhere other than the dealership it could nullify my warranty. I felt very pressured. I had taken my Macan to my mechanic for my 10k service and purchased a lifetime oil change through them. At the time they we unable to reset my computer to notify me when the next service was due. My car was due for two software updates, so I had the dealership do for me while I waited. I asked them if they would reset my service notifications. They told me that they couldn't since they had not done the work. The reason, the service manager gave me, was that they had no record of the service and if I sold the car and the new owner came to them looking for the service records, they wouldn't be able to provide proof. I have proof of service. I purchased the car from that dealership, but they were more concerned about anyone buying the car from me. The manager eventually reset it and said, "I'll do it just this one time." My estimate from the dealership was $2,300. I had the work done by my mechanic, that I've used for decades, for $1,200 and they were able reset my computer. I understand that dealerships are more expensive, but it was the attitude, deception, and intimidation that upset me. I was satisfied the free software updates, and they did it within the timeframe of what was expected.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Kerry Valdez on 07/25/2024
Dealer Response
Hi Terri, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 423-3005 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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