Huntington Beach Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
Terrible Customer Service
Written byon 02/19/2015
After purchasing a 2014 Jeep Patriot, we have had issues with the throttle body multiple times. Everything from cutting out in traffic to now accelerating on its own. We took it in to Huntington Beach Jeep who then put 220 miles on our vehicle and stated they could not replicate the issue. I was able to replicate the issue 4 times in 1 day!! By the time I was done with all of the "add ons" they said I absolutely needed, I paid WELL over sticker price for this vehicle and to have it in the shop 3 times in the last 7 months is ridiculous. I will NEVER buy anything from Jeep again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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hbcdjr on 02/20/2015
Dealer Response
bleubell85-The Dealership Management apologizes for the poor experience. We service over 30,000 vehicles annually making a very great majority of our customers happy. We try very hard to satisfy everybody and sadly we disappoint a few! We are #1 in CA for a reason: clear, transparent, and fair market competitive prices with easy processes that facilitate servicing vehicles most of the time. Additionally, we hold a high Customer Satisfaction rating with Chrysler and are an Accredited Member of the BBB with an A+ rating. If you choose to try us again, the experience will be different! Please contact Pete Shaver, General Manager, on his cell 818-585-5135 with any issues that need addressing.
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