Huntington Beach Chrysler Dodge Jeep Ram

We have purchased 2 NEW vehicles from HB Chrysler. Hate the Chrysler 200 I got btw, but had a decent experience. Regardless, we recently went in for my husband to trade in his GT for a USED car. First person to greet us was Joseph (who recently resigned because he's too good for such a slimy company). He was amazing to work with and we made 4 different trips to the dealership eager to make a trade. On our most recent and final trip, we found the truck we wanted and were ready to make a deal. Test drove it and brought in the car for trade. When it came time to sit down and discuss final numbers, we were greeted by the accounting manager Tom Pham who was by far the most unprofessional and ill mannered "customer service" representative I have ever dealt with. He walked up to us with not even so much as a handshake or introduction. Put the paper down said here's what it is...No Tom! Not how it works when you're trying to have someone sign off on $30 grand. We told him that information was incorrect, we were pre-qualified for a lower interest rate. With much annoyance, he stood up and walked away. Tom came back about 10 minutes later where we had to ask him what his name was, which he replied "I assume you knew since I saw you when you walked in". (umm okay??) Like any normal person buying a used car, we tried to discuss the price since the car had quite a few knicks in it and was 4 years old. Of course Mr. Pham had a nice response "You can ask me 100 times and my answer will be no. This is the price. We are losing $600 on it already". We were not expecting a definitive yes, we just wanted to have someone that was willing to work with us. Plus you are not losing money... This isn't our first rodeo Tom, we already know how much you will be making off of re-selling our car alone. So we told him we could not make a deal and he stood up and said "okay then have a good night." I am not a car buying expert, but I do know that that entire interaction was so wrong and unprofessional. So we wrote an email to the GM Eric, before going straight to Yelp. Never got a response from him, but received a call from Anthony, who just tried to sell us the car again! Its not about the truck at that point, it is the principal of how a prospective customer should be treated. Bottom line I do NOT recommend HB Chrysler to anyone that is trying to purchase a car. I am really not sure how it has a decent rating on here. Yelp seems to state otherwise.