Huntington Beach Chrysler Dodge Jeep Ram

So let me start this review by suggesting that I have purchased a multitude of cars from various dealerships and manufacturers ranging from inexpensive to very expensive! Never have I ever encountered a more unprofessional, disorganized and wasteful entity in my entire life! I essentially spoon fed them a sale! I called early in the morning and spoke to Oscar (this gentlemen is the internet manager and judging by my experience with him, it's really no surprise that the organization is as horrendous as it is). I told Oscar what car I wanted to test drive, when I would be there and reiterated the importance of timeliness as I made a 2 hour commute to get to the facility. I had also prequalified for a loan and secured financing prior to my arrival. In addition I got my trade appraised, through their website, and had my pink slip in hand ready to make my purchase! When I arrived, on time might I add, I had to wait nearly 30 minutes for my sales rep to acknowledge my presence. Afterwards he took me to the vehicle I was going to purchase. It was unkept and filthy! All of this was of little consequence as the vehicle was being sold at a great price and the inherent value was present. As I went to test drive the vehicle Oscar realized that the dealership had lost the key to the vehicle. They initially thought they locked it inside and I had to help them POP THE LOCK! (As far fetched as this sounds I'm not making it up.) we spent nearly an hour popping the lock to find the key wasn't in the car! It took nearly two hours to get a locksmith to make a new key! Again I waited through this process kindly and patiently! Durning which time I waited in a dilapidated showroom that was clearly not being maintained from an aesthetic or functional perspective with one of the most unprofessional managers I've ever experienced. Yet still I waited trying to give the dealership the benefit of the doubt! As my visit approached the three hour mark I finally test drove the vehicle and came to agreeable financial terms. One would think that after the courtesy and patience I demonstrated the duration of my experience would be seamless...however you would be wrong! Another two hours past as I sat aimlessly waiting for this inefficient, disorganized, and unprofessional people to get together the paperwork for my purchase. They could not manage to do so. I arrived at the dealership at 6 pm and at 11:15 pm I decided that I would take my business elsewhere! When I told them to cancel the transaction I did not receive so much as an apology! Very frustrating experience! It is no wonder that this dealership and the entire Chrysler, Jeep, Dodge brand is going under! DO NOT WASTE YOUR TIME HERE!