Huntington Beach Chrysler Dodge Jeep Ram
Dealership Sales Review
Been thinking about new Jeep Grand Cherokee SRT Night for 6 months now. Finally a friend said "you only live once", and that did it for me. Decided to pull the trigger and buy one. Found the velvet red we wanted on the internet at Huntington Beach Jeep. I have contacts at another Jeep dealership and contacted them first, told them about the Jeep at HB Jeep. I was then told that that Jeep had been sold and was not available. I was bummed. I called HB Jeep and enquired about the Jeep and found out it was still available and was never sold! Wow! I was pissed that they lied to me. So we made an appoitment to look at it and drove down there. We were met by Mitchell Louie, a very nice young man. First thing we did was go for a road test. The sound of the exhaust was so nice, deep throaty American muscle V8. He had us drive it a few miles, down some long, open streets were we could open it up. Yes!!!! I fell in love with the power right away and it reminded me of our first Hemi, a 2005 Magnum (still have that one, its a show car now). Back at the dealership we took at close inspection of the exterior. The wife found numerous scratches and it was not real clean. I knew they would buff out but when your gonna drop 75k you want perfection. So they took the car to the back and had the detailer do his thing. Meanwhile we sat down and started to hammer out the deal. The car was priced way below sticker and I felt very good about the deal we got. Mitchell was the best, he was first of all very polite, friendly and extremely knowledgeable about the car. He listened to everything we had to say and how we wanted the deal to go down. He made sure everything was in order. Meanwhile the car was done at the detailer and ready for inspection. The wife took another close look at she said ok! It passed inspection, although there now was lots of polishing compound all over which they very quickly assured me it would be cleaned up real nice if we decided to go for it. So it was go! We were very excited, a new road trip car that we could now drive down roads that the Magnum was not suited for! So very excited. That took us to the dreaded financial room. We were greeted by Jose Rodriguez. Immediatly we felt comfortable. He was very nice and reassured us we would be done shortly. They have the coolest desks! The top is a computer tablet touchscreen the size of the desk! All the paper work comes up on the desk, huge and easy to read, we signed the documents right on the desktop, was very high tech and easy! Jose was the best, listened to us and did not try to up sell us at all. Kudos to Jose. So our experience at HB Jeep was great. From Sam, the first man I spoke with on the phone, to Mitchell who took such great care of us and really cared about us, to Jose who made the financial part so easy, we would like to send you all a huge thank you! All the people at the dealership were very friendly and nice, if even just to say hello. We would recommend Mitchell and the people at HB Jeep to anyone interested in a new Mopar. By the way they have at least 15 Hellcats there, almost jumped on one instead of the Jeep!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes