Folsom Lake Ford
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Dealership Service Review
service Rating
I'll be back, but service improvements are possible
Written byon 01/07/2016
updated 01/15/2016
I liked the appointment and intake process, and the coffee and refreshments that were available in the waiting rooms. Loved the fish tank ;-) I would have like to have been called as soon as the service on my car was completed, but I had to wait 15 minutes. The car is not washed after service like other dealerships I have used. I wasn't assured required work was in fact completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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folsomlakeford on 02/05/2016
Dealer Response
We appreciate your time to share us this review. I am pleased that our staff was able to provide you an efficient service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please dont hesitate to contact us if you have any questions or concerns about your car.
Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
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