Concord Honda
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Written byon 08/20/2025
I scheduled routine service and repair on a recall. The person who scheduled me on the phone did not tell me I needed to have less than half a tank of gas to complete the recall, and I was sent home and rescheduled for the next week. Everything was fixed the next week, but it was a major inconvenience. A similar thing happened a few months earlier with service on my hybrid. Frustrating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Kennedy Seaton on 08/22/2025
Dealer Response
We would like the opportunity to address your concerns. Please reach out to us directly at (855) 679-6829 when you have a chance. Thank you, and we look forward to hearing from you.
ReportKennedy Seaton on 08/22/2025
Dealer Response
We would like the opportunity to address your concerns. Please reach out to us directly at (925) 326-3797 when you have a chance. Thank you, and we look forward to hearing from you.
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