Concord Honda
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Dealership Service Review
service Rating
Poor customer service, poor time management
Written byon 04/13/2025
For any dealership, service is the primary value-chain that cannot be compromised: it assures steady revenue flow. Concord Honda dealership seems to have forgotten this basic rule by treating long standing customers with poorly trained/mannered "advisors". Customer advisors are the primary first-impression, reputation builders. It seems Concord Honda has been drifting more and more away from this mission. For the immediate future, I will make a point of taking my business to nearby alternatives for my vehicle maintenance need; likely we live in an area where there are options.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kennedy Seaton on 04/15/2025
Dealer Response
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.
All the best,
Concord Honda
(855) 679-6829
ReportKennedy Seaton on 04/15/2025
Dealer Response
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.
All the best,
Concord Honda
(855) 679-6829
Report