Concord Honda
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service Rating
Service repair
Written byon 01/21/2025
updated 01/28/2025
I took my 2024 car in for a recall after waiting for over a month to get scheduled. I was told it would take anywhere between 3-4 hours minimum, and would be called when done, but it only took 1 1/2 hours and a text message was sent. I didn't see the message for 3 hours after it was completed. They should have called like I was told.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Kennedy Seaton on 01/30/2025
Dealer Response
Frazier, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (925) 326-3797.
ReportKennedy Seaton on 01/30/2025
Dealer Response
Hi Frazier, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please reach out to us at (855) 679-6829 to speak to our manager directly.
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