Concord Honda

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Concord Honda
1461 Concord Ave, Concord, CA 94520 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(160)
Recommend:
Yes (95) No (3)
Service Rating
(328)
Recommend:
Yes (212) No (9)
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Dealership Service Review

service Rating
No Resolution
Written by Alibaaba on 10/20/2024

I brought my car in for a diagnostic for a squeaking, creaking sound on left front end. They did an overall inspection of my car and and everything checked out fine except for needing tires. They said the sound was from my suspension and that I need to replace front struts, bearings and caps. This may be the case but the general inspection showed my struts and shocks to be satisfactory. Now I don't know what to think!?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Kennedy Seaton on 10/24/2024
Dealer Response
It's upsetting to hear that your experience was anything but stellar. Please contact us at (925) 326-3797 so we can work with you to make this right.
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Kennedy Seaton on 10/24/2024
Dealer Response
It's upsetting to hear that your experience was anything but stellar. Please contact us at (925) 326-3797 so we can work with you to make this right.
Report
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