Lithia Nissan of Clovis

We have purchased a dozen used cars in Fresno/Clovis the past 2 decades and this is the first time we have had just a horrendous experience. I thought going to a reputable dealership meant we'd receive good treatment and fair dealings but unfortunately we have had anything but. We purchased a used 2018 Honda Pilot the evening of 1/8/23. We were assured it had been given a thorough inspection and everything was in great working order. We were dismayed a bit at the fact that we were told $3k of upgrades were already installed making the price $3k higher than was advertised online. It felt quite deceptive but finally in working with sales manager Caden M. we agreed to keep just 1 of the upgrades and paid $1k more than the listed price because we really liked the car. Here's what's happened since we signed the papers: 1. We were only told upon leaving the dealership that there was 1 key fob. A second key fob is $400 and we were not informed in negotiations that there was a key fob missing. 2. We found paint splatter all over the front of the vehicle when we saw it the next day in the daylight. We had to hire a detailer to come get it off and purchase new bumper grills and pillar covers to rectify this, all of which cost us $400 and the side mirrors have permanent damage. 3. Less than 2 months after owning the vehicle it started squealing uncontrollably. Upon taking it in we were informed that all four rotors are warped, all 4 brake pads need replacing and the brake fluid needed to be exchanged for a total of $939.85. In contacting Nissan we have been told the vehicle passed their inspection on these points but that is clearly not the case and they have been unwilling to work with us in any way here. I'm so disappointed and dismayed by this dealership and experience. We were so excited about our new to us vehicle and now on top of paying $1k more than the listed price we are out of pocket an additional $1,800 already and who knows what else lies in wait for us. To say we are utterly devastated here is not an exaggeration. We have spoken to the dealership several times and they have been unwilling in any way to make any of this right and their general sentiment is "buyer beware", so I am here to at least warn another buyer off of making the same mistake.