BMW of Carlsbad

BMW Carlsbad has the best Service Center with the nicest people! Jorge Perez took great care of us and our car, and we've seen him for a total of three times now. He and his team deliver exceptional service each time, and he always goes the extra mile to show us that we can trust him with our car! The check engine light came on, and they were able to diagnose and repair it within a single morning while I waited in their comfortable lounge that offered complimentary latte and cappuccino. A week later, the check engine light came back on again for a different issue, and this time the diagnosis and repair had to take longer. But Jorge made the process so easy and free of stress, as he conveniently set me up with a loaner vehicle that I could keep for several days as he diligently submitted my repair claim to a third-party company to save me repair costs. That's what took a while, but once the approval came through, the repair was quick from there. Jorge kept me updated throughout the entire process via text messages. They really make it easy and convenient for customers and we highly recommend them each time!