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BMW of Carlsbad


1060 Auto Center Court, Carlsbad, CA 92008 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (39) No (7)
Service Rating
Recommend:
Yes (51) No (6)
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Dealership Sales Review

4 out of 5 starssales Rating
Almost the best dealership experience.
Written by X6Mbuyer on 11/04/2023

We traded a car in on a newer used bmw. What a breeze! The offer was the highest we had received, and the process was wonderful. Mark the salesman was great, and the sales manager Tom was phenomenal!! But.... the finance department needs work. Our entire deal was cash, no financing needed, we just wanted a warranty. The lady who worked our deal (forget her name) was so incredibly pushy. Like unbelievably pushy considering we were obviously interested and committed. Beyond that, I left feeling like she did not work for me to get me the best deal. I truly felt like she was doing her very best to "bend me over a barrel". Not a pleasant experience. If this dealership could fix the overly pushy finance department thus would be a perfect place to buy a car. SO perfect that I would feel comfortable sending my wife, grandma, etc in by themselves to make a purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Paige Phillips on 11/07/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (760) 335-6124 to discuss what we can do to help.
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