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Community Chevrolet


200 W Olive Ave, Burbank, CA 91502 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
FRAUDULENT - GO SOMEWHERE ELSE!!!!
Written by LanceT71 on 01/22/2016

I have been to your dealership twice for service. I'll describe the latest experience. Vic is underwhelming and doesn't seems quite passionless about the customer. When there's a problem there isn't a sense of urgency to deal with it. And it comes across badly. Secondly, I don't have the numbers in front of me, but I was quoted rates on my steering gear of roughly $1500, brakes at $600, flush $115, Engine Mounts at $885. There's more. I then took it to my mechanic whom I've been going to for 20 years who is VERY trustworthy and spent a decade as a dealership mechanic. He said the engine mounts were fine. The Steering gear wasn't even the problem, the brakes he charged $200 to resurface and replace. This is as close to consumer fraud as one can legally come to. I won't be back and I will be spending time on social media. Oh, and I was over-charged for my oil change and charged $90.00 for you to tell me something was wrong with the steering and it was misdiagnosed. Oh and you rotated the tires and put the one that had a leak in the front. And I paid for that. That is dangerous and erroneous. My mechanic put it in the back for free.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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chevyburbank on 03/10/2016
Dealer Response
We are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Salim Haroon - GSM, salim@yourchevy.com, 818-843-2200
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