Community Chevrolet
Dealership Service Review
I have been to your dealership twice for service. I'll describe the latest experience. Vic is underwhelming and doesn't seems quite passionless about the customer. When there's a problem there isn't a sense of urgency to deal with it. And it comes across badly. Secondly, I don't have the numbers in front of me, but I was quoted rates on my steering gear of roughly $1500, brakes at $600, flush $115, Engine Mounts at $885. There's more. I then took it to my mechanic whom I've been going to for 20 years who is VERY trustworthy and spent a decade as a dealership mechanic. He said the engine mounts were fine. The Steering gear wasn't even the problem, the brakes he charged $200 to resurface and replace. This is as close to consumer fraud as one can legally come to. I won't be back and I will be spending time on social media. Oh, and I was over-charged for my oil change and charged $90.00 for you to tell me something was wrong with the steering and it was misdiagnosed. Oh and you rotated the tires and put the one that had a leak in the front. And I paid for that. That is dangerous and erroneous. My mechanic put it in the back for free.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable