Buena Park Honda
Back to Service Reviews
Dealership Service Review
service Rating
VERY BAD experience at buena park honda service center
Written byon 06/22/2023
After getting my tires rotated and aligned at the service center, I noticed a tear in one of the tires just a day later. When I approached the service director, Carlos Urias, and explained the situation, he declined to open a claim or investigate the matter. He mentioned that the tires were not handled during the service and refused to consult the technicians for further investigation. I felt that he showed little willingness to assist me. Unfortunately, this experience has left me dissatisfied.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Ciara Gleason on 06/26/2023
Dealer Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please call us at (800) 264-5472 so we can work towards a solution. Thank you and have a great day.
Report