Mercedes-Benz of Beverly Hills

I dropped my car off the morning of Dec 7. It’s January 2nd. I am still not in possession of my car. It took a week for it to even be looked it. And never was that possibility pointed out, as in “by the way, we’re pretty slammed, so it may be a while even to diagnose it.” And no apologies. In fact, I was made to feel like I shouldn’t complain, “Other people have had to wait even longer,” I was told. What?! A customer is told to accept their crappy experience because other customers have had even crappier ones? Communication from the service department was next to non-existent except for the few times I pointed out that I’d love to hear an update from someone every day about my car. And again, not ONCE an apology (except eventually from the service manager) about how long it was taking, and the lack of communication. PS: I still don’t know when I’m getting my car back. PSS: And it’s for an issue (thermostat) that was already replaced twice (I’ve had the car just over two years). So yeah. Pretty awful.