Mercedes-Benz of Beverly Hills

Laureen Baumann, my new service advisor at BH MBZ exceeds all of my expectations. Her service business philosophy- building a successful business via customer relationships and problem solving- is immediately perceptible and honestly felt. Her previous knowledge and experience of building and running her own businesses in services industries enhances my trust and confidence in her. Lauren made servicing my car incredibly convenient (Alto car service to and from my home; housing my car for 9 days while I was traveling for holidays), less expensive then expected (activated my warranty coverage) as well as calm and easy.