Mercedes-Benz of Beverly Hills
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Dealership Service Review
service Rating
Worst experience ever.
Written byon 05/15/2024
The most disappointing mb experience. I was exposed to upselling services I did not want. It took 9 days to complete the service I wanted. No loaner vehicle option. I will never go back Beverly Hills MB. I felt I was bent over a barrel!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 05/22/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for this negative service visit experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at ctetiva@BHBenz.com. I look forward to speaking with you.
Carl Tetiva, Service Director
ReportLaura Driscoll on 05/15/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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