Mercedes-Benz of Beverly Hills
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Dealership Service Review
service Rating
Terrible Experience
Written byon 04/02/2024
The prices online were not honored at the location. Our original service advisor did not follow up with us, and left us without an advisor during our scheduled appointment. We were told that we could not get the discount that was offered online, despite there being no terms and conditions listed on that special. We would not return to this location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Kathryn Glenn on 04/03/2024
Dealer Response
Bevhills,
I appreciate you taking the time to inform me about your recent service experience regarding the online prices. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am looking forward to the opportunity to speak with you.
Carl Tetiva
Parts and Service Director
ctetiva@BHBenz.com
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