Larry H. Miller Dodge Ram Tucson

My wife and I would like to thank Bryan Douglas. I walked into the dealership in December 2020 to order a new 2021 Ram 1500 Limited. After informing the receptionist that I was there to order a new RAM. There had been people I had used before when ordering new vehicles. I was informed that none of them were there. She told me she would find someone to help me. That is when I first met Bryan. After going to his office I identified myself and why I was there. He asked if there was a certain RAM I was looking for and had I checked their inventory. I said yes and that they didn’t have what I was wanting. He offered to locate a Ram for me. I told Bryan I had been on the internet and checked the dealerships within a hundred mile radius. Bryan then asked what I was looking for and he would order it for me. From the time I entered Bryan’s office a hour later the RAM ordered my deposit made and I was out the door. As I was leaving Bryan said he would keep me updated as to the status of the RAM and when he had notified the truck was being ship. He said it would take a little over two months before it would come in. A week later Bryan called and told me he had the VIN number for the truck and my order was in the system. He wasn’t sure if the pandemic would slow it down. Bryan kept his word. Every time he had information on the status he would call and give me an update. Finally he called and said the truck had ship and I could take delivery in two weeks or so. Bryan followed us through the whole process until he handed us off to fianance. It was all straight forward, simple and absolutely no pressure. He walked me through the operation of all devices and capabilities to make us comfortable to drive it home. The last thing he said was I will call you in a couple of days to see how it’s going. If you have any questions I will help you. To me a great experience. I will recommend Bryan and Larry Miller Dodge and Ram. I got everything they promised from day one to include my trade in.