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Larry H. Miller Chrysler Jeep Dodge Ram Surprise


13165 N Autoshow Ave, Surprise, AZ 85388 (map)
Today closed
Sales Rating
Recommend:
Yes (1) No (1)
Service Rating
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrible attention to detail and absolute refusal to work.
Written by J Miles on 09/28/2023
Trying to get the dealership to repair three small warranty repairs since the beginning of 2023. Without getting into much detail, its now Sept and I've picked up my vehicle to take to another dealership committed to working with me. Tom Rodriguez is the worst SA I've ever dealt with and his boss Judd is no better. They don't call you with updates and its was my responsibility 100% to track them down for updates. After months on their lot, the only repair was my 12 inch screen. Rhats q 2 hr job at best.. And they installed it broken with two cracks in the screen. I've picked up the truck with the relays and plugs not replaced one time. Another tire rotation and t heycouldn't even bother to check air pressures. The TPMS readouts were all staggered indicating this.. Early on I found and returned a tool left underneath the hood on my engine. And this latest pickup they left a dirty air filter sitting on my backseat and all the aftermarket wiring for camera and phone charger was laying all over the dashboard. You'd think that the vehicle would be returned to you in the same condition is was dropped off. Nope. When I asked the service manager why I was told the vehicle was ready, yet again for pickup. Then showed him the cracked screen, I got a dumbfounded stare and not even an excuse. This is by far the worst RAM dealership in the Valley. I wish edmunds allowed pictures so I could upload the complete debacle which is my vehicle. Stay away from this one.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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