Larry H. Miller Chrysler Jeep Dodge Ram Surprise
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Dealership Service Review
service Rating
There is No Service like No service
Written byon 09/20/2022
Made an "appointment" on Thursday for the following Tuesday. It was the first available slot to "get me in". Showed up on time and was told it would be Thursday or Friday before they would even diagnose it. (passenger window had fallen into the door and wouldn't raise up) SO Right from the initial conversation I was told "we are not responsible" "We cannot even get into the shop until Thursday or Friday" we cannot, we cannot, we cannot... I waited 5 days just to get it in. told it would be 2 or 3 more days before they would even diagnose and order parts. Mike basically just told me to go away. And I did. I am not a Karen, I didn't make a fuss. I just went away and it didn't even phase him.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Bill on 09/23/2022
Marshal; If this were the first, second, or even maybe the third time this happened, I would be happy to try to work it out as I did the other three times. Sir, after all we are only human and mistakes happen. But how long should a man repeat his mistakes before he learns you can't fix this? My phone number is in every department of this dealership yet you want me to call you? For crying out loud, I had a "sales manager" contact me when he found I had a "service" appointment to appraise my vehicle while it was being "serviced". SEE what I Mean?! Most time being to busy is a good thing. Just not from my prospective as a customer as I literally got blown off by this "service" rep. Again. I would advise don't waste your time with me. I'm gone for good this time. FYI my vehicle has already been repaired correctly the first time and at a fraction of the cost and with a one year warranty on parts and labor ...
ReportMarshall Clark on 09/23/2022
Dealer Response
Bill, I would appreciate the opportunity to speak with you, address your concerns myself, and discuss where our communication may have fallen short. If we have not connected by the time that you find this response, please reach out to me at your earliest convenience. I look forward to working with you on this issue. - Marshall Clark, General Manager 623-537-5000
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