Chapman Ford

I did not buy a vehicle at Chapman but I did attempt to use their service department. Extremely disappointed in my experience there. This is long but necessary to me. As an out of state part time resident that comes to the Valley for 3 months of work each winter I recently had an issue with my Ford that required going to a Ford dealer to use my extended warranty. I made two personal visits to discuss this with the service department so that I could discuss the issue and decide on a good time to bring it in. We decided that since they would need two days to check it out, we picked a time when I would be flying back home and wouldn't need the vehicle. When I arrived for my appointment I was told they would probably contact me in a couple of days to set up a time to actually do the work. I even watched them pull the car in the service bay. After not hearing from them for 3 days I called on the day I was returning. The service manager I talked to was off that day, so the receptionist told me she would have someone he worked with contact me. I waited hours. And shortly before I was going to board my flight I called again. They had my car for 4 days and never even looked at it. And evidently they do not leave notes for anyone to describe what has or has not been done. Flying in late Saturday night and knowing they would be closed on Sunday I had to have sometime pick it up for me so I would have my vehicle for work Monday morning. And not only did they not check out my vehicle but I received no follow up call from anyone. It's as though they didn't even miss it or want to work on it. So now with just a short time left in my stay I will be driving it for two days monitoring my oil on every stop to get it to the only Ford dealership I trust back home.