Chapman Ford

So I bought my Ford Focus 1 year and 11 months ago with 0 miles on it. Today my car engine lost power and started knocking. I called Ford Roadside and they towed it into Chapman. My car gets there and I am speaking with Scott a service advisor. He couldn't even do me the courtesy of paying attention to my problem. He is talking to multiple people in the background as I have to repeat myself and ask can you hear me. He calls me back and says there is no oil in the engine and when the last time I changed the oil. Told him October or November that I can't remember. He asked me for a receipt. Mind you my car is still under warranty. Only 15,788 miles on it. Not even 2 years old. I tell him where I usually get my oil change. He calls and I didn't get my last change from my normal place. He calls me back saying that I'm wasting his time that he doesn't have and that he can't get me a loaner vehicle then on next calls changes his story and said he can't fix the engine without receipt. Mind you I found the receipt, but now why would I use a dealership that is rude, unfriendly and basically saying that I drained the oil out my car so I can be without a vehicle and miss time from work. Totally nonsensical. Somehow I will get Ford to their job, but I won't be insulted and scrutinized in the process. By the way I drive maybe 7500 miles a year, and the transmission already misshifts and the Bluetooth doesn't work.