Skip to main content

Showcase Honda


1333 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 10:00 AM - 7:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Spread the Word of the Worst
Written by acosme1321 on 04/16/2016

I am copying my review of this dealership everywhere because apparently if I write a letter to them or call them directly they're still no help! I am giving 1 star and only that. I'm not writing this review just because I'm upset. I'm writing because people deserve to know what they're getting themselves into. Showcase Honda was always the closest Honda dealership to me so it always made sense to go there. I've bought and financed 4 cars through Honda Finance and 3 of them I bought from Showcase, except my 4th, which I bought at Bell Honda (whom I highly recommend). I didn't realize each of the 3 times how much debt I dug myself into just so they could get my money and show me shiny new pretty cars. I am young, but I'm smart. I'm your average son or daughter when it comes to buying things. I can admit to that. I bought from Bell Honda because they worked with me after my 3rd Accord was totaled when a Semi Truck rear ended me. Showcase turned me down because I couldn't afford the payments they required. Anywho, almost 2 years later I bring my accord in for an oil change. My fiancé and I were walking to lot because we needed a second car. Showcase Sales guy kept pushing us towards a lease and we said 10 times NO LEASES!! Finally after 3 hours we are like okay we trust you guys that the lease makes sense. That's where our nightmare began. They kept us there for 7 hours total telling us we were approved and just waiting for finance and oh they can only give me $7,000 for my trade (if I wanted a new car as well), because of this and that was wrong with my car. They had the nerve to give me a service plan racking up hundreds if not thousands of dollars in repair. I'm like geez I had no idea, this car is only 2 years old. Anyway, they never got us approved. Later we find out they sent my finance's social out to like 8-10 different banks for approval and all of them got denied meanwhile they're keeping us here these whole 7 hours with our 2 year old promising us we are approved. We must've been so mad at the time we wasted. So anyways, we go buy our second car from Bell Honda! They were straight forward, nice, and didn't send our credit to a bunch of banks, only American Honda Financial and we were approved! So happy. Now I'm over here still worried about all the "service" my Accord needs. I go to Bell Honda and have an inspection done without telling them my experience at showcase. The guy says "Mam I'm sorry, we can find any of these services being needed, your car is in great shape!" He had his techs check TWICE! I finally told him about Showcase and he was like wow that makes sense now. He said I'm sorry, but no, your car is in awesome shape. Those [non-permissible content removed] at Showcase Honda LIED to me and had me worrying JUST to lie and tell me my car was only worth a certain amount and get me to pay more monthly. I called the Mgr today to tell him my experience and he didn't agree that any of this was unacceptable. He didn't care. So there you go! If you choose this dealership then I hope it's a friend or family member helping you out because they will rip you to pieces with horrible service, sales, etc. good luck!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
van_tuyl on 04/20/2016
Dealer Response
We appreciate you bringing your experience to our attention. Please know that we strive to provide every customer with an excellent car buying experience and present them with options that we believe would be beneficial to them. However, knowing that you are unsatisfied with the service you received while at our dealership is something that we take very seriously. We would like to speak with you further to gain a little more insight on exactly what happened and see what can be done to restore your faith in Showcase Honda. Please reach out to Tim Bothwell at (602) 464-7145 as
Report