Showcase Honda

I purchased a 2015 Honda Fit in May from a salesman who quit the next day. I waited 2 months to get the floor mats promised to me by said salesman but after several calls, no one could remember the name of the man who had sold me his car or his promise even though I had text documentation. I had to drive out to the dealership to pick them up and once I arrived, the man working the service desk acted as though I was inconveniencing him during our entire transaction. Last week I received a courtesy call reminding me to schedule my first service appointment. The woman on the phone requested my name, number and vehicle model several times before repeating the information back to me incorrectly repeatedly. She informed me that I was well within the shuttle pick-up and drop-off range and would note in her system that I would need a ride to and from work. The next day, I called to change my appointment to an hour later and was told by a very curt man that shuttle services weren't offered for oil changes and that he couldn't be of any service to me. He hung up before I had the chance to speak with someone else so I called back and ended up speaking with a woman named Whitney who advised that I qualified for the shuttle and assisted me with changing my appointment. This morning, I went to the dealership and waited 30+ minutes for a shuttle to work before realizing that the shuttle driver hadn't even been alerted of my need for a ride. I requested an Uber that arrived 5 minutes later and made it to work 15 minutes late (even though I'd planned to have 30 minutes to get to work, seven miles away). At 11:05, Wyatt called and advised me that my vehicle was finished and that someone would be on their way to pick me up "in thirty minutes." At 11:12, he called to inform me that my work was outside of their pick-up range, stating that the dealership only provided service to people within 10 miles. From Showcase to my office, it's 7.1 miles - something I had mentioned on my initial phone call last week, as well as during my conversation with Whitney AND in person with Wyatt this morning. I alerted Wyatt of this and he said, "Oh. Someone will be out," and hung up. I just called back, spoke with Whitney and asked to speak with Wyatt about the arrival of the shuttle. She advised me that he wasn't at his desk and asked if I'd like her to take a message. Now an hour and 28 minutes later, I'm still waiting on my "thirty minute" pick-up ride and will be looking for another Honda dealership in the valley to service with. Not impressed with the lack of service from this dealership's employees or with myself for ever recommending this dealership to friends/family and coworkers.