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Showcase Honda


1333 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Very disappointed by the manager's rudeness
Written by Paulsson on 07/08/2015

For the first time in my car buying experience, today at Showcase Honda I was made to feel like I was not worth the dealership's time. At every juncture, I had to prove that I was serious about buying. The salesperson and manager essentially tried to arm-wrestle me into signing on a blank line to show my "seriousness". When I refused to do it, they told me that they cannot negotiate the deal further. At this point, I felt like this would not be a good business relationship and told them so. Instead of changing their approach, the manager simply told me that there are plenty of other dealerships I could take my business to. If I am going to spend two hours at the dealership trying to negotiate a deal, it is because I am serious about buying and I would not want the dealership question my commitment. Sorry, Showcase Honda. Your employees and even some of your managers need a Courtesy 101 course. Aggressiveness and rudeness will not win you many customers. The manager was right. There are plenty of dealerships that I can take my business to, and I absolutely intend to do that.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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