Showcase Honda

On May 8th I purchased a 2009 Toyota Camry CE at Showcase Honda on 14th Street and Camelback Road in Phoenix. I went to Showcase instead of a Toyota dealership because I had purchased a car from them before and was very satisfied, and was assured by the sales rep, Kenneth Smith (Kenny) that they could get me the vehicle that I wanted. I am extremely unhappy with how business was handled, however, and have more than a couple of complaints about Showcase’s sales team, and their unprofessional business practices. I understand how lengthy the process can be, including the financing, but when everything was completed my salesman, Kenny, told me to go to the dealership to pick up my new car. This was completely pointless, though, because after I had waited there for about forty minutes Kenny told me they didn't have the car yet and that I would have to return the next day. There was absolutely no communication between salesman and customer; he did not contact me to let me know that car was not available yet or that I shouldn't waste my time and gasoline to return there that day. I understand that a salesman may do his best to get you into the car you want, but he is trying to sell you a car. I went to the dealership prepared to hear salesman-talk, but blatant lying is another thing. I specifically told Kenny, that I was only interested in buying a car with keyless entry. Kenny said this one did come with it when he was showing me the car and that he would get me that key with remote on Monday, May 12th because the car was not paid off at Camelback Toyota yet, therefore I was only given a valet key. When I returned again on Monday, May 12th, the keys/remote were still not available and I was told by the sales manager that I should return that Friday, May 16th, so I felt that I was given the run around. When I returned to Showcase May 16th, I was then told that Camelback Toyota had lost the keys and that Camelback Toyota would provide copies to me the following morning. My dad went to Camelback Toyota, on my behalf, to pick up the keys/remote on Saturday, May 17th and was told by them that this Camry model does not come with keyless entry! When my dad then went back to Showcase, Kenny claimed that he had informed me that the car did not come with keyless entry. I was very upset! I was misled and purposefully lied to. I phoned Showcase and spoke with the Sales Manager Martin Peters. After I explained the situation, Martin offered to have keyless entry put in at their service department. I agreed that would satisfy the situation, but that I would not return there myself, so he offered to have someone pick up my car at work, which I accepted. At that point I was satisfied that my problem had been resolved. Fifteen minutes later, I receive a call from Martin, telling me that Kenny, the salesman, stated that he did inform me that the car did not come with keyless entry, basically calling me a liar. Martin said he had Kenny in front of him and proceeded to hand the phone to Kenny for me to confront him myself and tell him how I was feeling. I did talk to him to let him know that I was extremely dissatisfied with his service, reminded him how I specifically had asked for the Camry that came with keyless entry. He did not deny that fact, but just said that he informed me that the Camry did not come with power features, such as power seats. This did not seem to be a logical answer to me on the subject. Just because Kenny had previously said that this vehicle didn’t have power seats did not mean to me that I should assume that it did not have the keyless entry feature when I specifically asked for a car with that feature. Additionally, it was an extremely unprofessional move for the Sales Manager to throw me back to the salesman who I was complaining about and did not want to deal with anymore. For Martin to just pass the phone to Kenny was very disrespectful to me. It was Kenny’s word against mine, an