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Dealership Sales Review
sales Rating
Poor Customer Service/Poorly Trained Personnel
Written by 07/19/2011
onupdated 07/29/2025
I purchased a "certified" 2010 Honda Pilot. The salesman knew less about the car than I did. It took more than a month (and several return visits) to get a full set of keys, proof of extended warranty, an owner's manual, a correct navigation DVD, and the navigation manual. Some "certified" car, huh! All the people at the dealership were friendly, just not helpful or knowledgeable. Oh, by the way, they also created an extra $2,000 in paperwork and prep costs after arriving at an agreed price. Avoid this dealer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No