Showcase Honda
Dealership Sales Review
I thought the point of going through the fleet dealer was that you could get your price over the phone and avoid haggling when you went in to the dealership to purchase your car. I was really wrong. I agreed to a price with the fleet salesman over the phone and told him when I would be in to test drive the car. I even made it a point to specifically ask him if there were any other charges I should know about and he said no, that was final price. Here's what happened when arrived for my appt to buy the car: First, the salesman I spoke to over the phone was conveniently busy when I showed up at the agreed upon time so they gave me to someone else. Then the car wasn't on the lot (even though I was told he would have it pulled up and ready to go for me). So we had to drive to another lot and hunt around for the car. We finally went for our test drive and liked the car so we were ready to get the deal done. Once we sat down though, she started tacking on all these extra charges for "options" that were already on the car. How is it an "option" if it is already on the car? That doesn't make it too optional. I explained that when I called and agreed to the price, he checked his inventory and he knew what car he was quoting me a price on. He knew the options were already on the car and if there were extra charges he should have told me. Then she proceeded to show me their "invoice" cost of the car which I knew wasn't accurate because of my research on Edmunds. The whole time she spoke to me as condescendingly as she possibly could. The bottom line was that they wanted about $1,000 more than what I was quoted over the phone She said she couldn't sell it for less than that. Now I knew why the salesman I had spoken to over the phone was busy, it was so I couldn't hold him to what he quoted me. At that point we walked out. It was a very frustrating experience and very disappointing. I'll never visit Showcase Honda again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No