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Showcase Honda


1333 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1.7 out of 5 starssales Rating
Horrible Fleet Dealer Experience
Written by dawnleto on 12/09/2007

I thought the point of going through the fleet dealer was that you could get your price over the phone and avoid haggling when you went in to the dealership to purchase your car. I was really wrong. I agreed to a price with the fleet salesman over the phone and told him when I would be in to test drive the car. I even made it a point to specifically ask him if there were any other charges I should know about and he said no, that was final price. Here's what happened when arrived for my appt to buy the car: First, the salesman I spoke to over the phone was conveniently busy when I showed up at the agreed upon time so they gave me to someone else. Then the car wasn't on the lot (even though I was told he would have it pulled up and ready to go for me). So we had to drive to another lot and hunt around for the car. We finally went for our test drive and liked the car so we were ready to get the deal done. Once we sat down though, she started tacking on all these extra charges for "options" that were already on the car. How is it an "option" if it is already on the car? That doesn't make it too optional. I explained that when I called and agreed to the price, he checked his inventory and he knew what car he was quoting me a price on. He knew the options were already on the car and if there were extra charges he should have told me. Then she proceeded to show me their "invoice" cost of the car which I knew wasn't accurate because of my research on Edmunds. The whole time she spoke to me as condescendingly as she possibly could. The bottom line was that they wanted about $1,000 more than what I was quoted over the phone She said she couldn't sell it for less than that. Now I knew why the salesman I had spoken to over the phone was busy, it was so I couldn't hold him to what he quoted me. At that point we walked out. It was a very frustrating experience and very disappointing. I'll never visit Showcase Honda again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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beebow on 12/06/2010
I wrote the positive review here and am really surprised that your experience was so dissimilar. I also went through the Edmunds site for pricing. It took a lot of negotiating by email to get the price we wanted. We agreed on an out the door price and when we showed up at the dealership there was no haggling or handoff to another salesperson. We did have to go to the second lot to look at the vehicle, but it was right around the corner and is used for staging all of their new vehicles. You should complain to the general manager for the way you were treated. He was very complimentary of our salesperson for making us happy customers, so he should hear what you have to say.
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lja364 on 12/06/2010
next time, use e-mail, not the phone that way you have it in writing. You can also record your conversation because you are making a contract and it is not illegal to do so in AZ.
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amorgan on 12/06/2010
I read your comment about your horrible Fleet experience and I saw that you mentioned the salesperson was a "she" in the Fleet Department. I recently purchased my 2008 Honda Civic from Trinity Durant at Showcase Honda. Trinity was prompt to get back with me in email communication. Her price was upfront and she disclosed the options on the Civic and told me the related costs involved. I walked in and the Civic was already cleaned up and she walked me right into the finance manager's office ( Matt Laroussa ) who was also informative and helpful. I would recommend Trinity because she was honest, easy to deal with and knowledgeable. It would be a surprise to me if you are speaking of the same person that was very professional in her dealings with me.
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lealla on 12/06/2010
unfortunately, they refuse to negotiate by email at all. I tried numerous times even asking why, if it is an internet sales department, they can not negotiate over the internet. All I was told was that they will only negotiate in person. I will be making another visit to the dealership to try and negotiate the price however it goes I will report back here and leave a review.
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rwilliams1122 on 12/06/2010
I am not shocked, if you have ever been in a more respectable dealership, you would immediatley see the differences. I shopped over the internet and I left my phone number on all of the information sheets. These people called me sometimes 5 times a day. I finally went in and they were insane. I felt like I stepped back into the 1980's. Showcase needs to move with the time. This old school way of dealing with customers doesn't work. they usto be the number one Honda dealership in Arizona. That changed, because the people who were tricked into buying there first vehicle here, will never come back. Its the old fool me once theory. You can tell by there unprofessional sales staff, and there management looks like they couldn't get a job at any respectful dealership. I was literally grossed out by the whole situation.Shop at Tempe or San Tan.
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