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Bill Luke Chrysler Dodge Jeep Ram


2425 W Camelback Rd, Phoenix, AZ 85015 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (2) No (8)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Too bad I can't give them a ZERO
Written by Izzy on 07/27/2025

If you want a HORRIBLE experience, this is the place. I have a long list of gripes with this place that I will try to summarize. Vehicle wasn't ready with dead battery when I was told it would be ready for me to look at. Wrong vehicle was shown to me. Check engine light came on my test drive. I was ignored for 20+ mins while I waited for a test drive. I bought a Ram Rebel, and a cashier's check from my credit union was delivered on a Saturday and they couldn't find it. They said mail gets dropped off in some accounting mailbox so now I had to wait til Monday. I called Monday and spoke to accounting, come to find out that was all BS. I call the front desk again and somehow my check is mysteriously located. I end up leaving a bad review with the dealership and they try to buy me out. Asking if I could redo my survey and they would give me a service package or a check in return. So I said OK, I'll let them buy me out. 2 weeks go by and they never sent me my check. They lied to me to get me to change my survey. This dealership is horrible. I'm 45 years old with a lot car purchasing on my belt and this the worst car buying experience of my life. This place is trash and could never recommend anyone buying a vehicle here. Like I said, I had to summarize as best as I could. But stay away!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Jessica Mckenzie on 07/29/2025
Dealer Response
We’re genuinely sorry to hear that your experience with us didn’t meet your expectations, and we appreciate you taking the time to share your concerns. We want to clarify that your initial concerns were addressed promptly, and we worked quickly to resolve the matter at that time. Regarding the check, our records show it was mailed out on 7/9. While we’re unsure what may have happened during transit, we’ve already issued a replacement, and it is currently on its way to you—we expect it to arrive within the week. We understand how delays and miscommunication can be frustrating, and it’s certainly never our intention to make anyone feel ignored or misled. Your experience is not reflective of the level of service we strive to provide, and we take your feedback seriously as we work to improve. Thank you again for bringing these matters to our attention. If there's anything further we can do to make things right, please don’t hesitate to reach out directly.
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