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Bell Honda


701 W Bell Rd, Phoenix, AZ 85023 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
WORST EXPERIENCE EVER!!!
Written by Zoey3904 on 02/10/2015

WORST EXPERIENCE EVER!!! I went in on a Tuesday and picked out the van that I wanted. I had been there a few weeks prior and was already established with a salesman, Dave Cook. I decided to purchase the van. My schedule is VERY tight and I don't have time to just sit around a car dealership. I was there for several hours and signed all the paperwork. I was told the van would not be ready until Friday. Being that my schedule is so tight, I called Thursday night and spoke with Dave Cook to confirm that the van would be ready the next morning. He assured me that it would be. He said "I was just over there 30 minutes ago and its nearly done". He told me to come in at 11 the next morning, but told me that he would not be there as his daughter was ill. He assured me that everything was in order. I even asked him to make sure if the Finance Manager had anything else for me to sign to make sure that it was ready as my schedule was tight. The finance manager, Matt Barry, told me that he was just going to try and find me a better interest rate. Other than that I signed paperwork for the deal. So on my way Friday morning I call a SECOND time to remind them that I'm coming in and also asked them to pull the van under the canopy type thing as it was pouring rain and I had to transfer my things over. I arrive and van is NOT ready! I get the run around from everyone there. After 2 hours in the dealership I leave. I was waiting for Gordon to retrieve my $4,000 deposit that I had paid. He took forever and I had to leave. I called the bank and put a stop payment on the check. They couldn't give me any answers. One guy told me that when they give someone a time of 11 it could be 5-6 hours later!!!! wth???? Why give a specific time if it isn't accurate. Now had I not called two different times to confirm that all was well it wouldn't be that big of a deal, however, I called TWICE and was told both times it was ready come on in.. After leaving the dealership, a couple days later I call the General Manager Robert Patch and he was going to check into some things and call me back. Of course, that DID not happen. I had to call him again. He really didn't even apologize for what had just happened. He wanted me to get some information to him and he was going to then call back again. It NEVER happened EVER!!!!! I can't believe this dealership is still in business with the way that they treat customers. It is totally ridiculous. I've received an email from Honda congratulating me on the purchase of my Certified Honda Odyssey and asking me to fill out survey. I also received in the mail yesterday a welcome to my 3 month trial to Sirius Satellite Radio and congratulating me on the purchase of my Honda Odyssey as well!!! All this with NO vehicle, how does that happoen??? This is the craziest thing ever!!!! Stay away from these people!!!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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bell_honda on 02/13/2015
Dealer Response
Thank you for taking the time to share. Customer Satisfaction is our number one priority. We pride ourselves on providing a 5 star experience to all of our customers. It is clear that that did not happen for you. We have looked into a lot of the miscommunications that happened during your time here. We have addressed a several different things and so that our future customers are not impacted the same way. We take all customer feedback as an opportunity to grow. Thank you for bringing this to our attention.
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