Bell Honda

Went to purchase a used Honda Odyssey that was advertised on Cars.com on Friday, May 23, 2014. Looked at and liked the car, took a test drive, checked the car out, and decided to buy. Went inside and they tried to price the car $3,000.00 than the listed/internet price. When this was pointed out, the Sales Manager, agreed to honor the pre-discussed and published internet price. Then the 'fun' begins.... Jake B, the salesperson, writes up the deal, gets our info, and then goes to talk to the Finance Manager, Matt B. He returns with Matt, and says the interest rate would be 8%, to which we said OK. He also asked how much we would put down, and left to work on the numbers. Jake, left again, and returned with 'good news' they were able to get us 3.25% interest. We were then taken to Matt's office to sign paperwork. Matt, ran through additional options galore, to which we declined, except my wife was talked into a 12 month warranty, for an additional $2,300.00. Matt proceeded to push form after form at us for signatures. Afterwards I mentioned to my wife that is felt like a carnival shell game. We finished up, and I waited for a couple of hours while the car was prepared. When the car was ready, the power mirrors on both doors did not work. They took the care back to service, returning 45 minutes later, telling me that the plug on the door panel for the mirrors had been accidentally disconnected when the technicians were installing the alarm!! Installing the alarm? The car had no alarm listed on the dealer sticker, and they had dishonestly added the alarm after we committed to the car, adding $850.00 the the car price. At this time I was burned out and just took the car and left. The next afternoon my wife reviewed the purchase paperwork and became very angry. She showed me that they had increased the purchase price of the vehicle $4,400.00!!! We both realized that in Matt's fast paper shuffle, that on the long purchase form had been held folded over, obscuring the sale price of the car. At the time I noticed this, but discounted it to the fact that the form was too long for the desktop. I never imagined that a professional dealership would increase the sale price and hide it from the buyer. All we ever heard from Matt was the monthly payment. I called Matt B, told him that we had a real problem, and I would be in tomorrow (Sunday) to either have this corrected or return the car. Sunday I returned and met with Matt B. He did the same 'go around and around' game to confuse issues and wear me down. In addition to the unwanted alarm they had an over $1,100.00 alarm add on for satellite tracking system. In the end we compromised on the vehicle pricing. I did not get everything I wanted, but it was within the acceptable margin. Three items were left on the car that I did not want: 1) extended warranty, 2) alarm system w/o satellite options, and 3) 3 year paint refresh service plan. Also I told Matt to change the financing from Vantage (a dealer financing network where commissions are paid the dealership) to my credit union. The interest rate fell from 3.25% to 2.9%!! There was more to this that required a third trip to see Matt B, Wednesday May 28, 2014, and sign new papers, but I won't detail that mess here...you certainly get the idea. After our third trip to Bell Honda, we were done with them, hoping never to again have contact. Notes on the three items Matt B, Bell Honda REFUSED to remove: On the Extended Warranty Matt told me that he could not cancel it because it was already registered. I knew this was a lie, contacted the warranty company the following week, and cancelled the extended warranty, with funds returned to my bank. The car was purchased in Friday, May 23, 2014, and the Warranty company did not receive the electronic forms until Friday, May 30, 2014. On the Alarm, Matt said that the alarm was previously installed by the dealer, and he could not take that off. Another lie, as I was told that the new problem with the power mirrors when I picked the car up was caused by the technician knocking the plug off while installing the alarm. Matt said that the paint protection, $395.00, would not be taken off, and I was burned out and let that go. Vehicle Failure: It is now 2.5 weeks, and 600 miles later, and the whole air conditioning system failed. I then called Bell Honda and spoke to the service department about the "1 Month, 1000 Mile Warranty" that came with the sale of the car, and repair of the air conditioning. The service technician told me that the repair should be covered by the warranty, but he had to transfer me to Sales to have the job written up. I was transferred to Jake Bridges, our salesman. I explained that the A/C had failed, the warranty, what the service department had told me, and he agreed that the A/C repair should be covered. Jake then transferred me his sales manager for approval. Dave S, Sales Manager, then got on the line. I explained the situation to him, and after a few hemming and hawing moments he told me that the A/C WAS NOT covered by the warranty, but that he would get me a special price on the repair. He would speak to service and get right back to me with the price. After 2 hours I had not heard and began calling every 20 minutes. Dave was always not around/unavailable. After 3 hours I finally spoke to Dave, and was told the 'Special Deal' for the A/C repair would be $2,000.00. How SPECIAL....I had the car at a major/local repair shop, who will do the work for $1,352.00!! BOTTOM LINE: AVOID BELL HONDA LIKE THE PLAGUE!! We still have the body paint refresh plan through Bell Honda, but will NEVER set foot at that dealership again, and eat that cost too!