Arizona Best Cars

***** Scam Alert - Bait & Switch ***** Arizona Best Auto, via Arthur (salesman) and Mike (finance manager), straight up scammed me out of $500. I put down $500 to temporarily hold a vehicle that Arthur assured me came with a manufacturer warranty, Arthur emailed me a form to sign telling me that if I wanted financing, I would need to fill it out so they could get rates. After I texted him asking if this form was necessary and I didn't want to rush into anything, he called me. While on the phone he assured me my deposit was refundable and guided me through filling out the form, skipping the section that said the deposit was not refundable. He was assuring me the deposit was refundable while guiding me to sign a form that said the opposite. When Mike called back he tried adding $3,100 to the car for an extended warranty because what Arthur originally told me was a lie. When I said I was no longer interested, Mike said the deposit was forfeit regardless of what Arthur told me. That's the kind of business you can expect from this place. Bait & Switch I'm filing a complaint with the following entities and I suggest all who get scammed do the same. Attorney General of Arizona (AG of AZ) - Handles consumer fraud and deceptive business practices. Can secure a refund and even revoke their dealership license. Attorney General of Pennsylvania (AG of PA) - My home state; handles consumer fraud impacting Pennsylvania residents. Contact your state AG. Can help secure your refund. Better Business Bureau (BBB) - File a complaint to record in their internal Databases. Federal Trade Commission (FTC) - Your complaint will be added to the Consumer Sentinel database, which is used by law enforcement agencies across the country to identify patterns of fraud and take action. Federal Communications Commission (FCC) - Handles complaints if the fraud involves deceptive communication via phone or electronic communication. Especially relevant if they used phone calls or texts to mislead you. They can fine the dealership and add pressure to resolve. Department of Justice (DoJ) - Handles cases involving fraud, especially crossing state lines. Can initiate a criminal investigation. Consumer Financial Protection Bureau (CFPB) - If the fraud involved any aspect of financing e.g. deceptive terms or financing arrangements. They can order the dealership to refund your money. Your State Representatives, Congressional Reps, and Senators, can advocate on your behalf. After that I suggest you go to the following review sites to tell your story and support other victims with thumbs up: Autotrader, Cars, Google Maps, Yelp, Consumer Affairs, Dealer Rater, Car Gurus, Edmunds, True Car. Find a car they are selling click a link to their page and review. These local AZ news stations have the accounts of myself and other victims of Arizona Best Cars. Please reach out to them: KSAZ -FOX 10, KPNX - NBC 12, KNXV - ABC 15, KPHO-TV CBS 5, KAET - PBS 8, KASW - Arizona 61. Then hit their social account at FB and speak out on reddit in the r/ phoenix community.