Larry H. Miller Hyundai Peoria
Dealership Sales Review
Due to an auto accident, I began shopping for a replacement vehicle. The Larry Miller dealerships in the Phoenix area were operating a tent sale this Labor Day weekend, and I decided to check it out and look for a car to purchase. I was shown a 2007 Toyota Camry with 104,000 miles and an asking price of $10,800, which was within my budget. However, when it came time to draw up the paperwork, I was charged an out the door price of $14,000. At the time of purchase, the dealer (Larry Mello) led me to believe that the difference between the $10,800 and the $14,000 was tax, title, license, and an extended warranty offered by their service department at Larry H. Miller. I became suspicious, however, when I went to speak to the Larry H. Miller finance counselor as I was closing the purchase. The finance counselor offered me what I thought was a different extended warranty, which I thought would supplement the extended warranty that I thought that LHM had already included in the out the door price. At the time, though, I simply suspected that I needed to review the paperwork to determine exactly what the extended warranty covered so that I could make an informed decision. After going home and looking through the paperwork following the purchase, I noticed something very unusual on the Retail Purchase Agreement form. On the form, the cash price of the vehicle was listed as $12,213.87, far above the $10,800 that I thought I was paying for the vehicle at the time of purchase, and the purchase agreement showed no extended warranty charges whatsoever. Even the $10,800 is far too high. as Edmunds.com lists the fair market value of a good condition 2007 Toyota Camry LE as $7,886--meaning that Larry H. Miller overcharged me almost 50%! I suspect that while it is possible that the pushy dealer might have forgotten to include the extended warranty in the breakdown, it is more likely that he cheated me out of $1,400 in the cash price of the vehicle. I am dyslexic, so at the time I signed the paperwork, I did not realize that the "cash price of vehicle" line item on the Retail Purchase Agreement did not make sense. To make the matter even worse, Larry H. Miller adamantly refuses to acknowledge any overcharging or wrongdoing at all and make amends for the situation. I first attempted to resolve the issue with them by asking them why the price they charged was so high. And course they hid behind a random lousy excuse of "dealer reconditioning fees" which supposedly cost them nearly $2000. That's a lie though, because the vehicle would have traded in for $3000 or maybe $4000 but their numbers are waaaaaayyyyyy over that and that is pure ripoff. DO NOT BUY CARS FROM THIS DEALERSHIP!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No