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Larry H. Miller Hyundai Peoria


8425 W Bell Rd, Peoria, AZ 85382 (map)
Today 08:00 AM - 09:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
DISHONET
Written by stepdev on 12/01/2017

[non-permissible content removed] & completely dishonest! If it was possible to give ZERO stars I would. I was in the dealership this afternoon & Loren Rosenberg a, Finance Manage, was assisting me with questions on my deal. I asked Loren 3 times if the $500 Hyundai Loyalty discount was included in the deal. Loren wasn’t sure & said he would go find out, he came back & assured me that the $500 was NOT included. I gave the dealership the appropriate paperwork they requested to get the $500 discount. I come back to the dealership later that night to sign the paperwork & I’m told by Kyle Stevens, Sales Director with a bad attitude, & Rick Trinkl, General Manager, that Loren was wrong & they aren’t going to honor what he said. I absolutelyn cannot believe the lies, deceptive practices & lack of doing what you’ve said that this dealership will go to. I urge you, whatever you do to NOT engage any business with such a dishonest company.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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lhmhyundaiaz on 12/04/2017
Dealer Response
Stephen, I am sorry that there was confusion about whether the loyalty rebate was included in the initial presentation of numbers. The vehicle that you were considering had a $2,500 manufacturer rebate and an available customer loyalty rebate of $500. At every point during the presentation, we offered you the full $3,000 rebate which included the loyalty. Every document presented clearly discloses the full $3,000. I am truly sorry every time there is confusion on rebates and incentives. They are very complicated and we do our best to fully disclose them in person AND on our website. All we want is happy customers. We gain nothing by keeping factory incentives from our customers. Please accept my apology for the confusion. Rick Trinkl, General Manager
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