Larry H. Miller Nissan Mesa

Looking for a 4WD Titan crew cab proved to be the experience of the year. I chose the truck, drove the truck, agreed on the price of the truck, and paid CASH for the truck. While signing the paperwork the detail guys ran the truck into a bollard scratching and denting the driver side passenger door. I wanted my money returned so I could go and look for a new, undented and scratched up truck. Riverveiw apologized, told me to take the truck, and gave me an "I OWE" slip stating that they would replace the truck with an exact duplicate on the following Monday. Come Monday - no truck. Tuesday - no truck. Finally on Wednesday, they asked why not just fix the truck I was driving. Noting that they did not offer a "bone" to make it worth my while, I asked for the Maintenance + and the Security + packlage. Tom Roberts, Sales Manger, refused and countered with nothing except "the truck would be as good as new!" Wait a minute - I already bought a new truck!! To the rescue steps in Becky Reeves, Customer Service Director. She finally made the "I OWE" document real. Seventeen days after paying for a new truck, I now have a new, undamged truck. She added some gas fill ups and oil changes to the mix as a peace offering - hey I'm easy. I just wanted a new truck - and expected someone to do what they say they are going to do.