Larry H. Miller Nissan Mesa
Dealership Sales Review
I do not even want to give this sleazy, horrific dealership even 1 star. I decided to buy a car on May 29th, 2011. We got there late afternoon, and they referred me to a "sales lady." She was the rudest, most uninformed salesperson I've met. She would not show us cars and kept making snarky comments about my job. We had to work with a different salesman. The second salesman lied about what transmission was in the car we bought (he said it was a CVT). They wouldn't show us the exact car we were buying until they shoved all the paperwork in our face saying we need to hurry up and sign it because it was after hours already. Excuse me, but with an investment that is going to cost me over $20,000, I would like to read the paperwork. We drove off, only to find the wrong transmission, burning wires, and the domelight falling off. We took the car back 2 days later telling them the problems. They said we need to get an attorney. After 7 hours of being there, we finally got the exact car we wanted, yeah, but there's a catch. To their dislike, I read all paperwork and inspected the car before driving off. I have had the car 6 days now. I had my first car accident in 5 years this morning. I made 50+ phone calls, and Nissan can't tell me who my car insurance company is or their contact number, even though I PAID NISSAN for a month's worth of full-coverage car insurance. After going in circles talking to Nissan [violative content deleted] who were acting like chickens with their heads cut off, we drove down there and demanded the insurance information. They would not provide it. Mysteriously every single manager is on Monday vacation, and only one person in the entire company can access my records, and she's not in the office. The guy we were cordially speaking with, even though we were livid, was nothing but rude, insensitive, and sarcastic. I'm going to sue that dealership if I paid them for insurance and there is no insurance on the car. I lost a full day's work over this, might not even have insurance, and the guy I hit may even sue me. I am NEVER going to this place again, and I suggest all prospective buyers go to another Nissan so as to avoid getting [violative content deleted] at this place.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No