Honda of Superstition Springs

Do NOT buy a car from here - go to another Honda dealer first if at all possible. We went to this dealer on Saturday, March 29, 2014 and when we first got there everything was great - the sales people were nice and we didn't feel pressured to buy a car. Efran was assigned to us as our sales person and he took the time to show us all the cars and answered all of our questions. We walked back inside and passed a Honda Civic EX-L... exactly what we wanted. It had the leather, the navigation... the works! It was beautiful! Efran moved it out so that we could test drive it. The ONLY thing we didn't like about this particular car was it's color - it was Kona Coffee color. The inventory manager came out and asked us what color we did want and we wanted black with black interior, just like the one we were in only black. We went on a test drive and when we came back they told us they found the one we wanted in Peoria, AZ from Arrowhead Honda. They could get it into us by Tuesday. We went inside and agreed on a deal... we went into the finance guy and signed the paperwork for the car that we were going to get... or at least that is what we thought. They said that was the paperwork for the ACTUAL car we were getting and we needed to fill it out now so that they could get the transfer of ownership started and when it came in all we had to do was come in and get the keys. On Monday morning we received a call that our car at Arrowhead Honda was broken into and that there was no other one available except for different color options, which we did not want. So, we were told we had to wait for another one to be specially made. A month went by and we were getting very frustrated - no one called to give us updates. My husband had to call or go there to get any kind of answers. We searched online to see if there was one available at another dealer out of curiosity and we found TWO at Arrowhead Honda. My husband called up there and they said that since that model is so rare that they do not share them. Huh?! But they were before, why not now? My husband called SS Honda and they said they couldn't do anything. Our next step was to call Honda Corporate - they said they would look into it and get back to us in a few days. While my husband was on the phone with them he had the paperwork and realized that we signed for the Kona Coffee color one!! They gave us phony paperwork... which made us realize there was NEVER another car at Arrowhead Honda. Long story short... sort of... Honda didn't do anything for us nor did SS Honda. When we went to sign for the new car the finance guy told us that it is common practice to just have "placeholder" paperwork until they get the actual car. Why on earth would they do that?! What a waste of time! Even while we were doing the paperwork for the wrong car we were told it was for the car we were getting. The whole thing just didn't make sense. If it's just to hold whatever it was that we were holding, why not just tell us the truth? I mean, when we signed it the finance guy was so concerned that everything was right including the mileage on the car that was coming from Arrowhead, if it wasn't the right car to begin with what does it matter? Just tell us we need to sign something for the trade in, interest rate... etc., don't lie and tell us everything is done when we will have to do it all over again. This place will do anything to sell you a car... whether they have it or not. They take your trade in so you can't do anything about it later and you're stuck. We do have a beautiful car now but we had to go through absolute chaos to get it. We were lied to and betrayed... we will do everything to stop business from going to this dealer. We waited over a month and finally got it on May 4 - and all the paperwork we signed said May 1, so when did they really get it?!? Please do not go here, you'll save yourself a lot of time and headaches.